Electricity MDM Announcing Users' Forum for Itron Enterprise Edition™ Itron is pleased to announce a new Users' Forum for the Itron Knowledge Exchange that's specific to our IEE suite of products. click here for more information Australian Utilities Choose Itron Enterprise Edition™ Software Solutions Read about the meter data management implementations at Powercor, CitiPower and ETSA. click here for more information Using Itron's Online Presentment Tools to Improve Customer Service Most people have no idea how much energy or water they use on a daily basis. But when customers have the tools to help them see and understand how much they're using, they tend to use these resources more wisely, and can save money. click here for more information

Announcing Users' Forum for Itron Enterprise Edition™
		Itron is pleased to announce a new User Forum for the Itron Knowledge Exchange that's specific to our Itron Enterprise Edition (IEE) suite of products. The Itron Knowledge Exchange is an online gathering place for licensed users of Itron products to ask peers questions and exchange ideas with one another. It works like other forums where you post a thread and members can respond. Licensed users of IEE
Meter Data Management and IEE Knowledge Applications can exchange ideas, share best practice expertise, and network with peers in the worldwide Itron user community. Please note that this Forum is not an official customer support channel for Itron and is not a replacement for Itron Support Services. Getting Started Go to the following website: http://forums.itron.com Click the "Register now" or "Join" link. You will be required to enter in your name, company and email address. You also will be required to enter in a sign-in name and a password. At the bottom of the form, select the Itron Enterprise Edition applications for which you have a current license. Click Join Now. You will see a message saying "Your account is pending approval." You will be sent a confirmation email once your registration information has been processed. When logging into the user forum, go to Sign In (upper right hand corner). Once logged in, you will need to click the Forums link at the top of the page. Within the Itron Enterprise Edition area, there is an area for discussing communication topics. We ask that you post your comments in the area most relevant to your subject. Only Itron customers and employees will be allowed to participate in the forums. Additional Information We will try to process your registration within two-business days. There is a short video at http://forums.itron.com/userforumsdemo.htm that you can watch to find out more information. If you have other questions, click on the Help link at the top right of the Itron Knowledge Exchange screen. Once your registration has been approved, you can start to read, post and learn. If you want to receive automatic notifications of new posts, you need to first enable Email Notifications through your user profile and then second, select which forums you want to subscribe to through the Forum Subscriptions listed under Shortcuts on the Forums page. It is important to note that product support issues will continue to be handled through our existing support mechanism (support@itron.com). However, support representatives will be monitoring the forum and be available to answer questions. If you have any questions about the IEE Forums, please send them to IEE_Forum@itron.com. We look forward to hearing from you in the Itron Knowledge Exchange.

Australian Utilities Choose Itron Enterprise Edition™ Software Solutions Powercor, CitiPower and ETSA to Implement Meter Data Management Systems
		Itron has announced it will provide Victoria's Powercor and CitiPower and South Australia's ETSA Utilities with meter data management and data analysis software. Together, the three utilities serve more than 1.7 million energy customers throughout Australia. The agreement, which will introduce Itron's Enterprise Edition™ (IEE) to the three utilities, will assist Powercor and CitiPower in meeting key government-mandated metering regulations and will
also enhance conservation efforts within their respective service areas. In particular, Victoria has an advanced metering infrastructure (AMI) mandate that requires utilities to roll out smart meters to all customers within the state and to take steps to support conservation and energy efficiency goals. In addition to IEE, the Itron Distribution Asset Analysis (DAA) Suite will be implemented for Powercor and CitiPower to help them model distribution system reliability and efficiency. "It is vital that we implement systems with the technology and scale capacity to meet the challenges of the AMI roll-out in Victoria," said Glen McLean, CIO for Powercor and CitiPower. "We looked at meter data management systems and vendors from around the world and believe that the Itron solution will enable us to meet our AMI obligations now and into the future. Itron has a good track record and, coupled with its strong presence in Australia, will help us stay well ahead of the AMI curve." A unique aspect of this deal is Itron's purchase of Powercor's Network Transactions Management System (NTMS). NTMS manages the market transactions and the flow of meter data between the National Electricity Market Management Company (NEMMCO), electricity retailers, metering service providers, meter data managers and the utilities' own enterprise systems. "Itron will integrate the NTMS with IEE to provide the system with increased scalability and support for AMI functionality. This will enable Itron to provide a full end-to-end meter data management solution for the Australian deregulated energy market," said Paul Nelsen, Itron Australasia's Managing Director. "We expect to make the NTMS available to other utilities by 2009. Overall, these projects represent strong momentum for Itron in the Australian market."

Using Itron's Online Presentment Tools to Improve Customer Service
		Two questions that utility customer service representatives hear again and again are: "Why is my bill so high?" and "what can I do about it?" Most people have no idea how much energy or water they use on a daily basis. But, when customers have the tools to help them see and understand how much they're using, people tend to use these resources more wisely, and can save money.
More than just an energy management tool, Itron Enterprise Edition ™ Customer Care is a clean technology solution that can raise awareness about energy use, emissions and energy costs. It is also a critical component in providing the data needed to recognize and respond better to the cost of energy at any moment. Consider the homeowner who received a very high electric and gas bill. They went online to get a customer service phone number and along the way saw a link to a historic use chart. The daily load pattern shows unusually high use for one week, and it reminded this customer of the week their college-age children came home to do lots of laundry, revel in long hot showers and enjoy home cooked meals. The customer's frustration over the high bill subsided enough not to make that call to the utility to complain or find out if something was wrong. Consider the water customer who experienced a series of unusually high bills and calls the utility. A service representative evaluates the customer's usage profile and immediately recognizes that the customer is using gallons of water - every hour of the day. This representative helps the homeowner discover a leaking sprinkler system. Without the hourly usage data and graphical tools provided by Itron, the representative can only speculate the reason for the high bill. Consider the mom-and-pop grocery that requires a lot of electric freezers and air conditioners during the summer. They learn that with time-of-use pricing, they can vary the temperature to pre-cool the store, and reduce the amount of energy they use during peak times. In return they get lower pricing year-round. They could go online to figure out exactly what times of day they need to turn up and down the freezers to save money. Studies have shown that when we become aware of how much energy we use, we tend to use less of it. And, given real conservation goals with incentives, consumers find ways to meet them. Itron combines advanced metering infrastructure with the meter data management and customer care solutions that provide a greener alternative to producing and transmitting more power and water.